Conflict Resolution Services
Understand Repair Transform
What are Conflict Resolution Services?
Conflict Resolution Services are curated services designed to empower and equip students to navigate difficult conversations and taxing situations.
Through our services, we guide individuals as they identify their goals, explore options, and build skills while providing feedback, discussing impact, and establishing personal accountability. We seek to honor each individual and foster a restorative environment so that students can more confidentially navigate conflict.
Offered Services
One-on-one, voluntary, private sessions designed to help students reflect upon alternative ways of perceiving and experiencing their conflicts, themselves, and other people.
A way of addressing harm and focusing on the needs of the victim, offender, and community. The stakeholders work together to understand impact and repair harm once accountability has been taken.
A voluntary and private process where a neutral third-party facilitator helps two or more people in conflict have a constructive conversation about important issues, aiming to create solutions.
Customized training for teams or groups to teach foundational conflict resolution skills and give teams valuable tools to communicate thoughtfully.
Conflict Resolution Pillars
Understand
Listen first then reflect on ways which actions have affected a situation and impacted others
Repair
Acknowledge harm caused and take responsibility for actions while working to repair relationships
Transform
Use conflict management skills to inform system-level changes addressing the root of the harm
CRS Privacy Statement
Information shared with Conflict Resolution Services will be kept private to the extent permitted by law.
EXCEPTIONS: Staff are required to report any and all information related to incidents of sexual misconduct and/or interpersonal violence to the Office of Title IX Programs and Gender Equity. Allegations of child abuse or credible threats of future harm to any person shall not be held confidential and may be revealed as appropriate by staff.
Student Fee Funded Services
Conflict Resolution Services is student fee funded.
This means that CRS is already paid for with your student fees and and is available at no additional cost.
It is available to any currently enrolled students and parties associated with the student’s conflict.
Grade Appeals
Students may appeal an instructor’s grading decision on the basis of one or more of the grounds outlined in this web page.
Mediation
Mediation is a voluntary and confidential process where a neutral third-party facilitator helps two or more people in conflict have a constructive conversation about important issues. The mediator does not take sides, give advice, or tell parties what to do.
Restorative Justice
Restorative Practices aim to build community through dialogue and difference so that, when harms are done to the community, the responsible party can be held accountable for their actions and work towards repairing harm and meeting the needs expressed by those impacted.
Conflict Dynamics Profile
The Conflict Dynamics Profile is an online self-assessment tool designed to provide information on the constructive and destructive responses an individual tends to use in conflict situations, as well their personal “hot buttons.”
Conduct Appeals
After meeting with a hearing officer and receiving an outcome letter, students or organizations found responsible for violations of the Student Conduct Code, have the right to appeal their outcome. Conflict Resolution staff can help provide information about the appeals process and guide students
Conflict Coaching
Conflict Resolution Services provides voluntary, neutral, confidential processes to assist undergraduate and graduate students when conflicts, disputes, or interpersonal challenges arise. We serve both students taking in-person classes as well as students pursuing coursework through CSU Online.
Training
Conflict Resolution Services offers a series of workshops and training to help your team, organization, or group learn tangible skills in conflict management. The presentations offered incorporate small and large group discussions and are very dialogue focused.
