Conflict Resolution Services provides a voluntary, neutral, confidential process to assist students when conflicts, disputes, or interpersonal challenges arise.

Melissa Emerson

Director of the Student Resolution Center

Melissa has over twelve years of student affairs experience and is passionate about helping students navigate challenging times. As a conflict resolution practicioner, she has extensive experience analyzing, mediating, and managing disputes at the interpersonal, organizational, and community levels. As the Director of the SRC, Melissa plays a critical role supporting conflict resolution initiatives on campus and has been instrumental in creating innovative educational workshops, resolution services, and a collaborative restorative justice diversion process with local courts.

Melissa earned her Master’s Degree in Conflict Analysis & Resolution from George Mason University and holds a Bachelor’s Degree in Sociology/Justice Studies from Montana State University.

Brooke Wichmann

Associate Director of Conflict Resolution Services

Brooke views conflict as a natural part of life that, if managed effectively, can yield positive outcomes.  She works to ensure that the Conflict Resolution Services branch of the SRC provides cutting edge and world-class processes and programs to help members of the CSU community manage disputes, strengthen relationships, and overcome challenges. 

Brooke has over eight years of experience working in the conflict resolution field and has delivered over 2500 direct hours of related programming in educational, business, and community settings.  She has a B.A. in Psychology, an M.A. in Peace Education, and is a completing her PhD in Organizational Learning, Performance, and Change.

Ashlyn Friend

Assistant Director of Conflict Resolution Services

Ashlyn believes conflict often occurs when there is an absence of connection.  As a conflict resolution practitioner, she helps parties strengthen relationships while addressing specific issues of contention.  Ashlyn has a strong record of building successful collaborative partnerships and implementing innovative programming to serve students. Prior to joining CSU, she served as the Conflict Resolution Coordinator at the University of Colorado Boulder where she established an alternative dispute resolution program for students. 

Ashlyn earned a master’s degree in College Student Personnel from Bowling Green State University and has over seven years of experience working in higher education.  She has obtained certification in mediation and completed extensive training in restorative justice processes.  

Ilse Flores

Restorative Justice Program Manager

Ilse has extensive experience with restorative justice processes and helping individuals navigate challenges and interpersonal conflict.  She has direct oversight of the SRC’s Restorative Justice caseload and initiatives; ensuring the provision of high quality processes which address incidents of harm and foster community well-being. Ilse began her career working with survivors of interpersonal violence and uses her knowledge of interpersonal violence, power dynamics, and trauma to inform her work with students.  She integrates a strong social-justice lens into her conflict resolution practice to effectively serve students with marginalized identities.

Ilse is a trained mediator, restorative justice facilitator, and a certified conflict coach.  A Bridge Scholar and CSU alum,  she obtained a B.A. in Social Work is currently enrolled in the Master’s degree program in Ethnic Studies at Colorado State University.  

Alexis Hughes

Coordinator of Conflict Resolution Services

Alexis earned a master’s degree in International Peace and Conflict Resolution from Arcadia University, a B.A. in Philosophy from Hollins University, and is a certified mediator and United Nations Humanitarian Affairs Peace Ambassador. 

Alexis’ professional experience has been in the non-profit and higher-education sectors.  Most recently, she worked at Hollins University’s Leadership Institute, where she developed and led educational programs, facilitated team-building activities, and coached students on resolving interpersonal conflicts. Additionally, Alexis has worked internationally, conducting research and conflict analysis on sectarian strife in Northern Ireland and indigenous environmental tensions in Chiang Rai, Thailand.

Where to find us

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Phone: (970) 491-7165
Fax:      (970) 491-1800

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